These Terms & Conditions govern your use of the Cellia MD website, services, bookings and online purchases. By using our website, booking a consultation, purchasing a product or contacting us through the website, you agree to these terms.
About us
This website is operated by CELLIA MD LTD, trading as Cellia MD.
Registered company number: 16842535
Registered office: 9 Blenheim Close, Wokingham, England, RG41 3UQ
Registered in: England and Wales
Company type: Private limited company
Email: info@cellia.co.uk
Phone: +44 7966 697930
Website use
The content on this website is provided for general information only. We aim to keep information accurate and up to date, but we do not guarantee that all content will always be complete, current or error-free.
You must not use this website in any way that may damage, disable, overload or interfere with the website, its security or other users.
Services and treatments
Information about treatments and services on this website is provided for general educational purposes only.
Suitability for any treatment or service will be assessed individually. We reserve the right to refuse treatment where we believe it is not suitable, safe or appropriate.
Treatment results vary between individuals and cannot be guaranteed.
Consultations
A consultation may be required before treatment. During consultation, you may be asked about your health, medical history, allergies, medication, previous treatments, treatment goals and other relevant information.
You must provide accurate and complete information. We are not responsible for issues arising from inaccurate, incomplete or withheld information.
Bookings
Appointments may be booked through our website, by phone, email, WhatsApp or an approved booking system used by Cellia MD.
Your booking is confirmed only when you receive confirmation from us.
We may require a deposit or full payment to secure your appointment.
Deposits
Where a deposit is required, the amount will be shown or confirmed at the time of booking.
Deposits are used to reserve appointment time, practitioner availability and preparation for your appointment.
Cancellations and rescheduling
If you need to cancel or reschedule your appointment, please contact us as soon as possible.
We ask that you give at least 48 hours’ notice before your appointment.
If you cancel with less than 48 hours’ notice, your deposit may be retained.
If you do not attend your appointment and do not notify us in advance, your deposit may be retained and a new deposit may be required to book another appointment.
Late arrival
If you arrive late, your appointment may need to be shortened or rescheduled.
If we are unable to carry out the appointment due to late arrival, your deposit may be retained.
Cancellations by Cellia MD
We may need to cancel or reschedule an appointment due to illness, emergency, staff availability or circumstances outside our control.
If this happens, we will contact you as soon as possible and offer to reschedule your appointment.
Prices
Prices may be displayed on our website or provided during consultation.
We reserve the right to update prices at any time. Final pricing may depend on consultation, treatment area, product used, treatment complexity and individual requirements.
Payments
Payments may be made through the payment options available on our website or as agreed with us directly.
Where third-party payment providers are used, their own terms may also apply.
Klarna and third-party payment options
Where Klarna or other third-party payment methods are available, they are provided by the relevant third-party provider.
Cellia MD is not responsible for the approval, rejection, credit decision, repayment terms or operation of third-party finance or payment services.
Products and online shop
If you purchase products through our website, product descriptions, prices and availability may change from time to time.
We aim to display product information accurately, but we do not guarantee that all descriptions, images, prices or availability will always be completely error-free.
We reserve the right to refuse or cancel orders where there is an error, stock issue, payment issue or suspected misuse.
Shipping
Shipping options, costs and estimated delivery times may be shown at checkout.
Delivery times are estimates only and are not guaranteed unless specifically stated.
Please ensure that your delivery details are correct before placing an order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.
Returns and refunds for products
If you purchase physical products through our website, you may have the right to cancel and return eligible products within the legally required timeframe.
UK guidance states that online customers usually have the right to cancel an order within 14 days after receiving goods, and if they tell the business within that period, they then have another 14 days to return the goods.
Products should usually be returned unused, unopened and in their original condition, unless faulty.
For hygiene, safety or health protection reasons, some products may not be suitable for return once opened, used or unsealed. This may include skincare, cosmetic, personal care or hygiene-sensitive products.
Faulty or incorrect products
If you receive a faulty, damaged or incorrect product, please contact us as soon as possible.
Email: ana.sak@yahoo.com
Phone: +44 7966 697930
Please include your name, order details, photos if relevant and a short explanation of the issue.
Refunds for consultations and treatments
Consultation fees may be non-refundable once the consultation has taken place.
Refunds are not usually provided for treatments that have already been carried out.
Aesthetic and wellness treatment results vary from person to person. Dissatisfaction with an expected result does not automatically qualify for a refund.
If you have concerns about a treatment result, please contact us so we can review the matter appropriately.
Treatment packages
Where a treatment package has been purchased, refund eligibility will depend on:
- How many sessions have already been used
- Any discount or promotional pricing applied
- The terms agreed at the time of purchase
- Whether any products, consumables or appointment time have already been allocated
Complaints
At Cellia MD, we aim to provide a high standard of service and client care.
If you are unhappy with any part of your experience, please contact us:
Email: ana.sak@yahoo.com
Phone: +44 7966 697930
Please include your full name, contact details, appointment or order date if relevant, and details of your concern.
We will review your complaint fairly and aim to respond within 14 working days.
If your complaint relates to a treatment, side effect or result, we may ask you to attend a review appointment or provide photographs so we can assess the matter appropriately.
If you experience symptoms that require urgent medical attention, please seek emergency medical help immediately.
Intellectual property
All content on this website, including text, images, graphics, branding, layout and design, belongs to Cellia MD or its licensors unless otherwise stated.
You may not copy, reproduce, distribute or use our website content without written permission.
Third-party links
Our website may contain links to third-party websites, including social media platforms, payment providers, booking tools or external resources. We are not responsible for the content, policies or services of third-party websites.
Limitation of liability
We are not liable for any loss or damage arising from your use of this website, except where liability cannot be excluded by law.
Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
Governing law
These terms are governed by the laws of England and Wales.
Last updated: 7 May 2026