At Cellia MD, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, book a consultation, purchase products, subscribe to our newsletter or use our services.
This policy also explains how we use cookies and similar technologies on our website.
Who we are
This website is operated by CELLIA MD LTD, trading as Cellia MD.
Registered company number: 16842535
Registered office: 9 Blenheim Close, Wokingham, England, RG41 3UQ
Registered in: England and Wales
Company type: Private limited company
Email: info@cellia.co.uk
Phone: +44 7966 697930
For the purpose of data protection laws, CELLIA MD LTD is the data controller.
What personal data we collect
We may collect and process the following types of personal data:
- Name
- Email address
- Phone number
- Message or enquiry details
- Booking and appointment information
- Consultation details
- Treatment-related information you choose to provide
- Product order information, where applicable
- Payment and billing information, where applicable
- Newsletter subscription details
- Website usage data, such as pages visited, device type, browser type and general location data
- Cookie preferences and consent information
How we collect your data
We may collect your data when you:
- Fill in a contact form
- Book a consultation
- Contact us by phone, email or WhatsApp
- Subscribe to our newsletter
- Purchase a product through our website
- Use or browse our website
- Interact with our social media pages
- Use our booking, shop, checkout or payment features
How we use your personal data
We may use your personal data to:
- Respond to your enquiries
- Manage bookings and consultations
- Provide services and treatments
- Process product orders and payments
- Send appointment confirmations or service-related messages
- Provide customer support
- Send newsletters, offers or updates where you have agreed to receive them
- Improve our website, services and customer experience
- Understand how visitors use our website
- Protect our website, business and users from misuse or fraud
- Comply with legal, tax, accounting, insurance and regulatory obligations
Consultation and treatment information
If you provide information about your health, skin, medical history, allergies, medication, previous treatments, treatment goals or suitability for a service, we may use this information to assess whether a treatment or service is appropriate for you.
This type of information may be considered sensitive personal data and will be handled with additional care.
You are responsible for providing accurate and complete information before any treatment or consultation.
Legal basis for processing
We process personal data under one or more of the following legal bases:
- To perform a contract with you
- To take steps before entering into a contract
- To comply with legal obligations
- For our legitimate business interests
- With your consent, where required
- To protect your vital interests, where necessary
Marketing communications
If you subscribe to our newsletter or agree to receive updates from us, we may send you marketing emails about our services, treatments, products, offers or news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly at ana.sak@yahoo.com.
Cookies and similar technologies
Our website uses cookies and similar technologies. Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember preferences and understand how visitors use the site.
We use cookies to:
- Make the website work correctly
- Remember your cookie preferences
- Support website security and basic functions
- Enable contact forms, shop and checkout features
- Understand how visitors use the website
- Improve website performance and user experience
- Support marketing and advertising, where consent has been given
CookieYes consent management
We use CookieYes to manage cookie consent on our website.
When you first visit our website, CookieYes may ask you to accept, reject or customise non-essential cookies.
You can update or withdraw your cookie preferences at any time by clicking the “Revisit consent” button on our website.
Types of cookies we may use
Necessary cookies
Necessary cookies are required for the website to function properly. They may support core features such as page navigation, security, cookie consent settings, forms, cart and checkout functions.
These cookies cannot usually be switched off through our website.
Analytics cookies
Analytics cookies help us understand how visitors use our website, such as which pages are visited, how users move through the site and how the website performs.
Analytics cookies are only used where you have given consent.
Marketing cookies
Marketing cookies may be used to deliver relevant ads, measure campaign performance, support remarketing and connect website activity with advertising platforms.
Marketing cookies are only used where you have given consent.
Functional cookies
Functional cookies may help remember website preferences or support enhanced features on the website.
These cookies may only be used where consent is required and has been given.
Third-party cookies and tools
Some cookies or tracking technologies may be set by third-party services used on our website, including:
- Google Analytics
- Google Ads
- Meta / Facebook
- Klarna
- Payment providers
- Booking tools
- Contact form tools
- Shop and checkout tools
The exact cookies used may change depending on which tools and features are active on the website.
Sharing your information
We do not sell your personal data.
We may share your information with trusted third parties where necessary, such as:
- Website hosting providers
- Booking system providers
- Payment processors
- Email and newsletter platforms
- Analytics providers
- Advertising platforms, where consent has been given
- IT support providers
- Professional advisers, such as accountants, insurers or legal advisers
- Regulatory or legal authorities, where required by law
Payments
If payments are made through our website, payment information may be processed by third-party payment providers. We do not usually store full card details on our website.
Where Klarna or another third-party payment method is used, that provider may also process your personal data according to its own privacy policy.
How long we keep your data
We keep personal data only for as long as necessary for the purpose it was collected.
Booking, order and business records may be kept for legal, tax, insurance or accounting reasons. Consultation and treatment-related records may be retained where necessary for safety, insurance, legal or professional record-keeping purposes.
Your rights
Depending on the circumstances, you may have the right to:
- Request access to your personal data
- Ask us to correct inaccurate data
- Ask us to delete your data
- Object to certain processing
- Restrict how we process your data
- Withdraw consent where processing is based on consent
- Request a copy of your data
To exercise your rights, contact us at ana.sak@yahoo.com.
Complaints
If you are unhappy with how we use your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the UK Information Commissioner’s Office. ICO guidance says a privacy notice should explain people’s information rights and how they can raise concerns about the way their information is used.
Third-party links
Our website may contain links to third-party websites, including social media platforms, payment providers, booking tools or external resources. We are not responsible for the privacy practices or content of those third-party websites.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Last updated: 7 May 2026